Cresta

Tags:

AI Agents Contact Center Quality Assurance Software

Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans. Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz. We are proud to be working with companies like Porsche, Cox Communications, Vivint, and Holiday Inn.

Disclaimer: This app directory is not affiliated, associated, authorized, endorsed by, or in any way officially connected with any software mentioned on this site. All product names, logos, and brands are property of their respective owners.

Related Apps

WIZ.AI

WIZ.AI provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency. WIZ.AI’s suite of solutions includes smart automation, AI-human copilot

Qualified

Qualified is the pipeline generation platform for revenue teams that use Salesforce. Leading B2B brands such as Adobe, LaunchDarkly, SurveyMonkey, ThoughtSpot, and VMWare trust Qualified to grow their

Botpress

Botpress is a generative AI platform for building ChatGPT chatbots, enabling users to create chatbots with an intuitive building experience, powered by the latest in LLMs and GPT by OpenAI. The platf

Zendesk

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

Intercom

Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing cost

NICE inContact

NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of st

Aloware

Aloware is an omnichannel cloud-based phone system and customer engagement platform designed specifically for small and medium-sized businesses (SMBs). One of the key features of Aloware is its integ

Assembled

Assembled is a workforce management platform that gives modern support teams more accuracy in staffing, more ease and control in schedule creation, and better cross-team visibility into the data that

Customerly

Give your customers the support they deserve. Customerly makes it easy to continue offering your customers world-class support while you grow and scale your business

Dixa

Dixa enables companies to deliver customer service as it is meant to be. Dixa helps customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives t

Five9

The Five9 Intelligent CX Platform provides a comprehensive suite of solutions to engage with customers across their channel of choice, empower managers with insights and intelligence into contact cent

Kimiya AI

AI Kimiya is an advanced AI digital human that revolutionizes customer interactions with lifelike avatars and human-like responses. Kimiya's AI-powered Digital Human assistant revolutionizes customer

Engagely.ai

Engagely.ai is a leading No code total CX Platform with out-of-the-box CX automation solutions that helps enterprises automate customer support and engagement & thereby creates exceptional customer ex

Spotlight.ai

Spotlight.ai provides tools for sales teams to enhance productivity and strategy. It offers adaptive discovery guidance, automates the sales qualification process, and creates personalized sales mater

Vodex.ai

Vodex is a Generative AI tool for outbound calls in a human-like voice. Unlike a machine-based or robotic-based call, Vodex talks in a human-like voice. So what we are trying to say is: 1. We can make

Debales AI

Are you finding it challenging to enhance customer engagement and boost sales on your e-commerce website? Debales AI Sales Agent is here to revolutionize your sales strategy. Designed with advanced AI

Franki AI

We are building an AI-HR agent that automates time-consuming administrative tasks, enabling HR teams to focus on strategic work, building a strong company culture, and enhancing employee engagement. B

Quidget

Quidget is an AI-powered chat solution designed to automate a significant portion of Tier-1 customer support. It works by scanning your existing data and knowledge base to provide instant and precise

SwiftFlowBot

SwiftFlowBot is a white-label AI chatbot designed to assist sales and customer service teams in managing and automating interactions with potential and existing clients. It is typically integrated int

Taalk AI

Taalk is an advanced conversational AI platform designed to enhance communication and streamline customer interactions. Our AI-powered Conversational Agents will enable businesses to provide personali